Privacy Policy
Effective date: 06 April 2026
This Privacy Policy explains how AgroNova Farms collects, uses, stores, and protects personal information when you use our produce ordering and delivery services in Zambia.
1. Information We Collect
We may collect the following categories of information:
- Identity and contact details (name, phone number, email address).
- Delivery details (address, city, delivery notes).
- Order and transaction data (items purchased, amounts, payment references, status).
- Technical data (device/browser information, session events, and limited analytics).
- Support communications you send to us.
2. How We Use Your Data
- To process and deliver your orders.
- To send payment prompts and verify payment status.
- To provide customer support and resolve complaints.
- To improve products, service quality, and user experience.
- To prevent fraud, abuse, and unauthorized transactions.
- To comply with applicable legal or regulatory obligations in Zambia.
3. Legal Basis and Consent
By using our services and submitting information, you consent to the processing necessary to fulfill orders, operate payments, and deliver customer support. Where required, we may request additional consent for optional communications or features.
4. Sharing of Information
We may share data with trusted service providers, including:
- Payment processors and mobile money providers.
- Cloud and database providers that host our systems.
- Delivery and logistics partners where needed for fulfillment.
- Authorities or regulators where disclosure is required by law.
We do not sell personal information for third-party advertising.
5. Data Retention
We retain personal data only as long as needed for operational, legal, accounting, and dispute-resolution purposes. Retention periods may vary by data category and legal obligations.
6. Security
We apply reasonable technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. No internet system is fully secure, but we continuously improve our controls.
7. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete data where retention is no longer required.
- Object to or restrict certain processing activities.
To exercise rights, contact us using the details below.
8. Children's Privacy
Our services are not intentionally targeted at children without parental or guardian involvement. If you believe a child has submitted personal information inappropriately, contact us for review and removal.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Revised versions become effective once posted on this page, unless stated otherwise.
10. Contact
AgroNova Farms, Lusaka, Zambia
Email: agronovafarms7@gmail.com
Phone: +260 573336554